Privacy Policy

We at SleepAlfa are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our payment gateway.

1. Information We Collect

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, gender.
• Payment Information: Credit/debit card details, UPI ID, bank account information, billing address.
• Health Information: Sleep data, medical history, consultation records (collected with explicit consent).
• Usage Data: IP address, browser type, pages visited, time spent on pages, device information.

2. How We Use Your Information

• To provide and manage our services, including processing payments.
• To communicate with you regarding your account, transactions, and support.
• To comply with legal and regulatory requirements.
• To provide personalized services through and by our coaches.
• To assign specialist(s), schedule appointments and execute our sleep-care procedures.
• To improve our services and customize your experience.
• To send promotional materials only with your consent.

3. Data Sharing and Disclosure

• We do not sell or rent your personal information to third parties.
• We may share data with trusted service providers (e.g., payment processors, IT services) under strict confidentiality agreements.
• We may disclose information to comply with legal obligations or protect our rights.

4. Data Security

• We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.
• Payment information is processed through secure, PCI DSS-compliant gateways.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

• You have the right to access, correct, or delete your personal data.
• You may withdraw consent where processing is based on consent.
• You can object to or restrict certain processing activities.
• To exercise these rights, email us at support@sleepalfa.com.

7. Cookies and Tracking Technologies

• We use cookies to enhance your browsing experience and analyze site traffic.
• You may manage or disable cookies through your browser settings.

8. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at support@sleepalfa.com.